Registration, Cancellation & Substitution

Registration Guidelines

• Early bird rates apply only when a registration is received before the published early bird deadline.
• Payment is due no later than the event date to secure admission.
• By registering for an HCAF event, you agree to these policies. Failure to comply may result in suspension or revocation of future event registration privileges.

Cancellation & Substitution

• A partial refund or invoice adjustment is available if written cancellation notice is received at least two weeks before the program date.
• A 20% administrative fee per registrant will be deducted to cover processing costs.
• No refunds will be issued for:
  • Cancellations received within 10 business days of the event
  • No-shows, unless registration protection was purchased and a claim is approved under the policy terms
• Registrant substitutions are permitted at no additional cost at any time.

Event Credit

• At HCAF’s discretion, event credit may be offered in lieu of a refund.
• No administrative fees apply to event credits.

• To cancel a registration, email Julia Thompson at jthompson@homecarefla.org.
• A confirmation email will be sent once your cancellation is processed.

• Coverage is available for approximately 7% of your the registration cost, and is added to your invoice if selected at time of purchase.
• Covered reasons vary by event and policy. Please review your specific policy terms before purchasing.
• Covered reasons may include, but are not limited to:
  • Injury or accident
  • Serious illness
  • Unsafe weather conditions
  • Travel delays or disruptions
• Upon purchase, you will receive a confirmation email from ViCoverage with coverage details and claim instructions.
• Claims are submitted through ViCoverage’s online customer portal at customers.vicoverage.com and require supporting documentation.
• For assistance, contact support@vicoverage.com.

• A recording will be provided, if available.
• If no online alternative is feasible, a full refund will be issued.

• Mail: HCAF, 817 North Gadsden Street, Tallahassee, FL 32303-6313
• Online: HCAF invoices include a link to pay online. Payments can also be submitted through a member’s Info Hub. Log into your profile at www.HomeCareFLA.org and select “My Billing Info” from the left-hand menu. 
• Phone: (850) 222-8967
• In person: At in-person events

• Corporate checks
• Personal checks
• Cash
• Automated Clearing House (ACH) payments
• Credit cards
• Wire transfers