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Cancellation, Substitution & Payment Policies

Cancellation Policy

  • Partial refunds or invoice adjustments are available if a written cancellation notice is received by HCAF staff at least two weeks before the program date.
  • A 20% handling fee per registrant will be retained or charged for cancellations to cover administrative costs.
  • No refunds for cancellations within 10 business days of the program date or for no-shows.
  • In lieu of refunds, event credit may be offered at the association’s discretion. Any credits issued will not incur administrative fees.
  • Substitutions are allowed at no extra cost.

To cancel a reservation, please notify HCAF staff via fax at (850) 222-9251 or email Julia Thompson at Confirmation of cancellation will be provided via email.

In the event of program cancellation by HCAF:

  • Participants will receive a recording of the program if available.
  • If no online alternative is feasible, a full registration fee refund will be issued.

Registration Guidelines

Early bird registration rate applies when registration and payment are received within the specified time frame.

All payments must be received no later than the day of the event to secure admission.

Accepted payment methods:

  • Mail to HCAF at 2236 Capital Circle NE, Suite 206, Tallahassee, FL 32308
  • Online through our website
  • Phone by calling (850) 222-8967
  • In person at the event

Accepted forms of payment:

  • Corporate checks
  • Personal checks
  • Cash
  • Credit cards

By registering for an HCAF event, you agree to adhere to the above policies. Failure to comply may result in suspension or revocation of future event registrations.