Cancellation, Substitution & Payment Policies

Fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by HCAF staff at least two weeks prior to the program date. In the event of cancellation, HCAF will retain — or charge — a 20% handling fee per registrant to cover administrative overhead. There will be no refunds issued for cancellations received within 10 business days of the program date. No refunds will be issued made for no-shows. If you are unable to attend an event for which you have registered, you may send a substitute at no additional charge.

If you must cancel your reservation for any reason, notify HCAF staff via fax at (850) 222-9251, or email Julia Thompson at jthompson@homecarefla.org. Once written cancellation is received, HCAF staff will review for approval. If your cancellation is approved, we will email confirmation of your cancellation that you should retain on file in case of questions.

Should HCAF cancel the program, a recording of the program will be provided, if possible. If an online alternative is not available and HCAF cancels the program, a full registration fee refund will be issued.

By registering for an HCAF event, you are agreeing to the policies above. Failure to adhere to these policies will result in possible suspension or revocation from registering for future education sessions.

For the early bird registration rate to apply, registration — and, for some events, registration payment — must be received within the allotted time frame. All payments, regardless of whether you are paying the early bird or regular rate, must be received no later than the day of the event, otherwise, admission into the event will not be granted.

Payments may be submitted to HCAF via mail, online through our website, by telephone to HCAF staff, or in person at the event. Acceptable forms of payment include corporate checks, personal checks, cash, and credit cards.