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Payment and Cancellation Policy

Payments

For the Early bird rate to apply, registration and for some events registration payment must be received within the allotted time frame. All payments, regardless of whether you are paying the early bird or regular rate, must be received no later than the day of the event, otherwise admission into the event will not be granted. Payments may be submitted to HCAF via mail, online through our website, over the telephone to HCAF staff, or in person at the event. Acceptable forms of payment include corporate checks, personal checks, cash, and credit cards.

Cancellation and Substitution Policy

Fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by HCAF staff two weeks or more prior to the program. In the event of cancellation, HCAF will retain, or charge, 20% handling fee, per registrant to cover administrative overhead. There will be no refunds issued for cancellations received within 10 business days prior to the program. Nor will there be any refunds issued made for no-shows. If you are unable to attend, you may send a substitute for no additional charge.

If you must cancel your reservation for any reason, notify HCAF staff via fax at (850) 222-9251, or email Julia Heath at jheath@homecarefla.org. Once written cancellation is received, HCAF staff will review for approval. If your cancellation is approved, we will email back confirmation of your cancellation that you should retain on file in case of questions.

Should HCAF cancel the program, the content will be provided via an online option, if possible. If an online alternative is not available and HCAF cancels the program, a full registration fee refund will be issued.

By registering for an HCAF event, you are agreeing to the policies above. Failure to adhere to these policies will result in possible suspension or revocation from registering for future education sessions.

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