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The Aide’s Role in Professionalism and Work Ethic in Home Care: Webinar
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When: Thursday, April 11, 2019
3:00 PM - 4:00 PM ET, Login at 2:45 PM ET
Where: Webinar
Presenter: Kathie Smith
Contact: Julia Heath
(850) 222-8967

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The Caring Connection...

2018-2019 Aide Webinar Series

Why Participate? An investment in staff education is an investment in quality customer service for all types of agencies. For home health and hospice agencies, these hour-long webinars can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all providers, an educational investment in your staff pays off in quality care!

Super Customer Service begins with Super Staff Education!!

April 11, 2019
TOPIC: The Aide’s Role in Professionalism and Work Ethic in Home Care
Speaker: Kathie Smith, RN, BSN
Providing care in a setting that enables one- to- one care offers opportunities for the client to be able to stay in their home and for the In-home aide to build strong relationships with the client and family. These relationships can feel rewarding to both the client and the In-home aide. While having that
positive and caring relationship is important to the client’s care, it is also important to remember that as an employee of an agency and as a home care provider in the home, certain standards need to be upheld. These standards help you to maintain a professional relationship with the client and family. This 
presentation will cover professionalism for the In-home aide.

HCAF Members $90
Non-Members $180

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