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The Aide’s Role in Enhancing the Patient's Experience with the Home Care Bill of Rights: Webinar
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 Export to Your Calendar 6/14/2018
When: Thursday, June 14, 2018
3:00 PM - 4:00 PM ET, Login at 2:45 PM ET
Where: Webinar
Presenter: Sherry Thomas
Contact: Julia Heath
(850) 222-8967


Online registration is available until: 6/14/2018
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The Caring Connection...

2017-2018 Aide Webinar Series

Why Participate? An investment in staff education is an investment in quality customer service for all types of agencies. For home health and hospice agencies, these hour-long webinars can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all providers, an educational investment in your staff pays off in quality care!

 

Super Customer Service begins with Super Staff Education!!

“The things I learn in these webinars help me provide better care for my patients and helps me in my personal life as well.”

 

June 14, 2018
TOPIC: The Aide’s Role in Enhancing the Patient's Experience with the Home
Care Bill of Rights
Speaker: Sherry Thomas, BSN, MPH
Description:
The Patient Bill of Rights (BOR) sets forth requirements that ensure that patients and families are engaged in their home care and have good outcomes and experiences from their services. This webinar will review key BOR areas common to all home care settings that if not met by agency staff most often lead to disgruntled patients, complaints and a surveyor at your agency's door.

 

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