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The Aide’s Role in Communication & Conflict Resolution in the Workplace: Webinar
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 Export to Your Calendar 11/9/2017
When: Thursday, November 9, 2017
3:00 PM - 4:00 PM ET, Login at 2:45 PM ET
Where: Webinar
Presenter: Kathie Smith
Contact: Julia Heath
(850) 222-8967


Online registration is available until: 11/9/2017
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The Caring Connection...

2017-2018 Aide Webinar Series

Why Participate? An investment in staff education is an investment in quality customer service for all types of agencies. For home health and hospice agencies, these hour-long webinars can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all providers, an educational investment in your staff pays off in quality care!

 

Super Customer Service begins with Super Staff Education!!

“The things I learn in these webinars help me provide better care for my patients and helps me in my personal life as well.”

 

November 9, 2017
TOPIC: The Aide’s Role in Communication & Conflict Resolution in the
Workplace
Speaker: Kathie Smith, RN
Description:
Basic principles of communication include verbal and non-verbal communication. We are communicating, even when we are not using words, with our body language. This webinar will cover communication skills and ways to communicate to help with conflict resolution such as effective listening; self-management; self-awareness and how emotions affect communication.

 

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