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The Aide’s Role in Quality Improvement Activities: Webinar
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 Export to Your Calendar 9/14/2017
When: Thursday, September 14, 2017
3:00 PM - 4:00 PM ET, Login at 2:45 PM ET
Where: Webinar
Presenter: Heather Jones
Contact: Julia Heath
(850) 222-8967


Online registration is available until: 9/14/2017
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The Caring Connection...

2017-2018 Aide Webinar Series

Why Participate? An investment in staff education is an investment in quality customer service for all types of agencies. For home health and hospice agencies, these hour-long webinars can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all providers, an educational investment in your staff pays off in quality care!

 

Super Customer Service begins with Super Staff Education!!

“The things I learn in these webinars help me provide better care for my patients and helps me in my personal life as well.”

 

September 14, 2017
TOPIC: The Aide’s Role in Quality Improvement Activities
Speaker: Heather Jones, MPH, CHES, COS-C
Description:
What is QAPI? This session will describe the requirement for home health and hospice agencies to conduct Quality Assessment and Performance Improvement (QAPI) activities including a family satisfaction survey. How your agency performs on these measures is available to the public. Inhome aides will learn how they play a role in supporting QAPI.

 

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