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The Aide’s Role in Cultural Diversity: Webinar
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The Aide’s Role in Cultural Diversity: Webinar

8/10/2017
When: Thursday, August 10, 2017
3:00 PM - 4:00 PM ET, Login at 2:45 PM ET
Where: Webinar
Presenter: Kathie Smith
Contact: Julia Heath
(850) 222-8967


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The Caring Connection...

2017-2018 Aide Webinar Series

Why Participate? An investment in staff education is an investment in quality customer service for all types of agencies. For home health and hospice agencies, these hour-long webinars can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all providers, an educational investment in your staff pays off in quality care!

 

Super Customer Service begins with Super Staff Education!!

“The things I learn in these webinars help me provide better care for my patients and helps me in my personal life as well.”

 

August 10, 2017
TOPIC: The Aide’s Role in Cultural Diversity
Speaker: Kathie Smith, RN
Description:
The United States has long been seen as a “melting pot” of people from many countries and cultures; this diversity will continue to increase. Misunderstandings caused by lack of cultural sensitivity and skills can lead to poor interaction with patients and their families. This webinar will cover basic principles of cultural diversity understanding in patient care.

 

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